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signal-correlation-workbench

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Toolkit for linking VoC feedback with telemetry, revenue, and operational data.

plugins/voice-of-customer/skills/signal-correlation-workbench/SKILL.md

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License: Apache-2.0

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# Signal Correlation Workbench Skill

## When to Use
- Quantifying the impact of qualitative feedback on churn, expansion, and adoption.
- Connecting support data, product usage, and survey responses into a unified narrative.
- Testing hypotheses about leading indicators for customer health.

## Framework
1. **Data Inventory** – list all relevant sources (surveys, NPS, CSAT, telemetry, CRM, finance).
2. **Join Strategy** – map IDs/keys, sampling windows, and normalization rules.
3. **Correlation Analysis** – evaluate relationships (Pearson/Spearman), cohort comparisons, regression snippets.
4. **Signal Strength Scoring** – combine volume, recency, severity, and revenue exposure.
5. **Insight Packaging** – translate stats into plain language, visuals, and actionable levers.