Individual skill
reward-ops
Use to run day-to-day loyalty reward catalog management and fulfillment.
plugins/loyalty-lifecycle-orchestration/skills/reward-ops/SKILL.md
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# Reward Operations Skill
## When to Use
- Launching or refreshing reward catalogs.
- Coordinating fulfillment vendors and automation.
- Auditing operational readiness before major loyalty pushes.
## Framework
1. **Catalog Governance** – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization.
2. **Fulfillment Automation** – points issuance, redemption logic, webhooks, notifications, support flows.
3. **Risk & Compliance** – tax reporting, export restrictions, fraud detection, audit logs.
4. **Support Runbooks** – escalation paths, refund policies, communication templates.
5. **Continuous Improvement** – performance reviews, vendor scorecards, refresh cadence.
