Individual skill
adoption-playbook
Structured guide for designing and executing customer adoption programs.
plugins/customer-success/skills/adoption-playbook/SKILL.md
Source commit 78e0419f4440bcb43bc80127e174ecf5adef1753
What was checked
- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- Yes
- Repository scan complete
- No
- Skill scan complete
- Yes
- Observed behavior
- Instructions only
- Last checked
- Nov 10, 2026
These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.
Install this skill
Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.
An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.
Repository context
- Repository stars (not skill ratings)
- 437
- Repository last updated
- Apr 3, 2026
- License
- Apache-2.0
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
- engineering Derived category
Files and excerpt
File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.
Browse files
SKILL.mdcore · 1,268 bytes
Read excerpt
# Adoption Playbook Skill
## When to Use
- Launching onboarding/adoption initiatives for new segments or products.
- Refreshing adoption strategies after major roadmap or packaging changes.
- Standardizing enablement for CS, product, and marketing partnerships.
## Framework
1. **Persona & Journey Mapping** – goals, blockers, success metrics, critical milestones.
2. **Play Matrix** – channel x milestone view of actions, owners, cadences, and triggers.
3. **Content Library** – templates for comms, workshops, office hours, and enablement assets.
4. **Measurement Plan** – activation, usage, sentiment, expansion metrics with thresholds.
5. **Feedback Loop** – qualitative signals, experiment backlog, and improvement tracker.
