Individual skill
advocacy-roster-system
Scoring and governance framework for managing reference customers and advocacy cohorts.
plugins/voice-of-customer/skills/advocacy-roster-system/SKILL.md
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# Advocacy Roster System Skill
## When to Use
- Building or refreshing reference customer pools and advisory boards.
- Evaluating which customers are ready for public storytelling or beta participation.
- Monitoring engagement health and risk signals for active advocates.
## Framework
1. **Scoring Model** – satisfaction, product breadth, results achieved, relationship strength, legal clearance.
2. **Engagement Calendar** – cadence for check-ins, stories, events, and feedback loops.
3. **Risk Monitoring** – signals for overuse, upcoming renewals, competitive threats.
4. **Compliance Layer** – NDAs, consent tracking, brand guidelines, incentive policies.
5. **Reporting** – dashboards for advocate pipeline, coverage by persona/industry, and influence on revenue.
