Individual skill
community-kpi-dashboard
Measurement system tracking engagement, health, and business impact of community programs.
plugins/community-building/skills/community-kpi-dashboard/SKILL.md
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# Community KPI Dashboard Skill
## When to Use
- Establishing community OKRs or executive scorecards.
- Reporting on quarterly community performance.
- Tying community metrics to pipeline, retention, or product adoption.
## Framework
1. **Health Metrics** – member growth, activation rate, return visitors, content contributions.
2. **Engagement Metrics** – participation per program, thread depth, event attendance, response SLAs.
3. **Advocacy Metrics** – champions created, referrals, case studies, beta participation.
4. **Business Impact** – influenced pipeline, expansion rate, churn reduction, product usage deltas.
5. **Trust & Safety** – moderation actions, escalation time, sentiment shifts, NPS.
