Individual skill
save-play-library
Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
plugins/customer-analytics/skills/save-play-library/SKILL.md
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- Apache-2.0
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# Save Play Library Skill
## When to Use
- Translating retention signals into specific remediation actions.
- Coordinating lifecycle marketing and CS teams on who does what.
- Measuring effectiveness of save plays over time.
## Framework
1. **Signal Definition** – map triggers (drop in usage, support surge, NPS drop) to play categories.
2. **Play Blueprint** – outline objective, audience, messaging, channels, and required assets.
3. **Owner Matrix** – assign owners (CSM, lifecycle marketer, exec sponsor) with SLAs.
4. **Measurement Plan** – specify KPIs, experiment windows, and success criteria.
5. **Feedback Loop** – capture results, learnings, and iterate on play details.
