Individual skill
moderation-safety-playbook
Guidelines and workflows for community moderation, trust & safety, and escalation.
plugins/community-building/skills/moderation-safety-playbook/SKILL.md
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# Moderation & Safety Playbook Skill
## When to Use
- Launching or scaling moderated forums, chats, or live events.
- Training moderators, ambassadors, or vendors on policies.
- Handling escalations, abuse reports, or crisis communications.
## Framework
1. **Policy Matrix** – code of conduct, content types, enforcement tiers, regional considerations.
2. **Workflow** – intake → triage → resolution → follow-up, with SLAs and ownership.
3. **Tooling** – moderation dashboards, keyword lists, automation rules, reporting forms.
4. **Escalation Ladder** – when to engage legal, security, PR, or executive sponsors.
5. **Post-Incident Review** – retrospectives, comms templates, improvements.