Individual skill
escalation-framework
Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.
plugins/renewal-orchestration/skills/escalation-framework/SKILL.md
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# Renewal Escalation Framework Skill
## When to Use
- Managing red/yellow accounts approaching renewal with unresolved blockers.
- Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
- Documenting escalation paths to ensure clarity on ownership and timelines.
## Framework
1. **Tier Definitions** – outline criteria for green/yellow/red escalations and required response times.
2. **Stakeholder Matrix** – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier.
3. **Communication Protocols** – define templates, meeting cadences, and status update requirements.
4. **Decision Authority** – specify who can approve concessions, roadmap commitments, or contract terms.
5. **Post-Escalation Review** – capture learnings, update playbooks, and track commitments.
