Individual skill
closed-loop-community-playbook
Processes for routing community insights/actions and communicating outcomes back to members.
plugins/community-building/skills/closed-loop-community-playbook/SKILL.md
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# Closed-Loop Community Playbook Skill
## When to Use
- After capturing member insights or escalations that require action.
- Coordinating follow-up between community, product, CS, and marketing teams.
- Demonstrating accountability to members via updates and celebrations.
## Framework
1. **Intake & Qualification** – log insight ID, theme, severity, evidence, member metadata.
2. **Routing** – assign accountable owner, squad, and due date with SLA tiers.
3. **Action Plan** – outline fix/enhancement, dependencies, success metrics, and comms plan.
4. **Member Comms** – draft acknowledgement, progress updates, and completion announcements.
5. **Retrospective** – record outcomes, lessons, and new opportunities.
