Individual skill
customer-trust-dashboard
Reporting framework for monitoring trust, sentiment, and regulator-facing KPIs.
plugins/financial-services/skills/customer-trust-dashboard/SKILL.md
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# Customer Trust Dashboard Skill
## When to Use
- Tracking impact of communications, outages, or policy changes on customer trust.
- Preparing exec/regulator updates on sentiment, complaints, and remediation status.
- Coordinating GTM, support, and risk teams on follow-up actions.
## Framework
1. **KPI Stack** – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure.
2. **Segmentation** – audience (retail, SMB, enterprise), geography, channel, product.
3. **Signal Sources** – support tickets, surveys, social monitoring, regulator portals, payments data.
4. **Alerting Rules** – thresholds, triggers, routing to comms/legal/risk teams.
5. **Action Register** – log remediation tasks, owners, due dates, and status for transparency.
