Individual skill

retention-dashboard

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Use to visualize churn, expansion, and health metrics across cohorts.

plugins/customer-analytics/skills/retention-dashboard/SKILL.md

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Repository stars (not skill ratings): 438
Repository last updated: Apr 3, 2026
License: Apache-2.0

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# Retention Dashboard Toolkit Skill

## When to Use
- Automating retention reviews for CS, lifecycle marketing, or execs.
- Tracking pilot outcomes for adoption/save plays.
- Providing drillable dashboards to segment owners.

## Framework
1. **Metric Definitions** – ARR retention, logo retention, expansion %, health scores.
2. **Cohort Dimensions** – plan, persona, region, industry, product, acquisition channel.
3. **Visualization Layout** – summary tiles, cohort heatmaps, waterfall, signal callouts.
4. **Alerting Layer** – thresholds for Slack/email alerts when metrics breach targets.
5. **Annotation Workflow** – capture commentary, actions, and follow-up owners.