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customer-feedback-taxonomy

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Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

plugins/voice-of-customer/skills/customer-feedback-taxonomy/SKILL.md

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# Customer Feedback Taxonomy Skill

## When to Use
- Normalizing surveys, interviews, support logs, or community chatter before synthesis.
- Auditing existing VoC datasets for drift or inconsistencies.
- Onboarding new teams to shared tagging standards.

## Framework
1. **Persona Layer** – map ICP, role, and influence level.
2. **Lifecycle Layer** – awareness, onboarding, adoption, expansion, renewal, advocacy.
3. **Driver Layer** – product, service, pricing, experience, relationship, outcomes.
4. **Sentiment Layer** – strength, urgency, confidence, sample size.
5. **Metadata Layer** – ARR, region, industry, channel, last touch.
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