Individual skill

afa-cx

DTC 客户体验与服务——客服优化、售后/退货、客户旅程、NPS/CSAT、AI 客服。触发词: 客户体验, CX, 客服, 退货, 售后, NPS, CSAT, 投诉, 客户旅程, customer experience, customer service, returns policy, support tickets。复杂问题先经 afa。

skills/afa-cx/SKILL.md

Source commit e4edb28d064ca5d8c9e76a5208853218f2dd322b

What was checked

Matches the observed repository HEAD

Yes

Scanner rules are current

Yes

Repository scan complete

Yes

Skill scan complete

Yes

Observed behavior

Network or broad shell

Last checked

Nov 11, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

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