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skill-community-ops

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评论区运营与舆情危机应对：为一批评论生成分层回复模板（赞美/提问/求购/杠精/黑粉） 与分级处理规则，从评论中挖掘选题反哺内容，负面事件时做危机分级 + 声明草稿 + 统一口径。 当用户说"回复评论"、"评论区运营"、"评论怎么回"、"钓评论"、"引导互动"、 "评论区选题"、"舆情"、"危机公关"、"差评"、"黑粉"、"被骂了"、"道歉声明"、 "统一口径"、"负面缠上来了"、"翻车了怎么办"时触发。 和 skill-quality-gate 的区别：quality-gate 是发布前合规质检， community-ops 是发布后的评论互动与危机响应。

skills/builtin/skill-community-ops/SKILL.md

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# 评论区运营与舆情危机应对

> 发布后的运营层能力：回复评论、从评论挖选题、负面事件时分级响应。三种模式，命中哪个做哪个。

## 三种模式

| 模式 | 触发场景 | 核心产出 |
|------|----------|----------|
| A 评论回复策略 | 有一批评论要回 / 问"评论怎么回" | 分层回复模板 + 分级处理规则 |
| B 评论区选题反哺 | 问"评论区能挖什么选题" / 给了一堆评论 | 3-5 条下一步选题建议 |
| C 舆情危机应对 | 出现负面事件、差评风波、被黑 | 危机分级 + 声明草稿 + 统一口径 + 红线 + 时效 |

一次请求可能命中多个模式（如"评论区吵起来了，帮我回一下顺便看要不要出声明"）。先判定模式，再按对应流程执行。若输入模糊，先问清"是要回评论、挖选题、还是处理负面"。
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