Individual skill

investigating-phishing-email-incident

Investigates phishing email incidents from initial user report through header analysis, URL/attachment detonation, impacted user identification, and containment actions using SOC tools like Splunk, Microsoft Defender, and sandbox analysis platforms. Use when a reported phishing email requires full incident investigation to determine scope and impact.

internal/tools/skills/data/soc-operations/investigating-phishing-email-incident/SKILL.md

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Nov 7, 2026
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Apache-2.0

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# Investigating Phishing Email Incident

## When to Use

Use this skill when:
- A user reports a suspicious email via the phishing report button or helpdesk ticket
- Email security gateway flags a message that bypassed initial filters
- Automated detection identifies credential harvesting URLs or malicious attachments
- A phishing campaign targeting the organization requires scope assessment

**Do not use** for spam or marketing emails without malicious intent — route those to email administration for filter tuning.

## Detection Gaps & Validation

- **Clean attachment, weaponized link:** triagers detonate the attachment, get a benign verdict, and close — missing that the body's credential-harvest URL is the real payload. Always extract and analyze every URL (including those inside PDFs, QR codes, and HTML attachments) even when the file sandboxes clean.