Individual skill
support__escalation-policy
When and how to escalate a support case to engineering.
e2e/fixtures/agent-tool-discovery/agent/skills/support__escalation-policy/SKILL.md
Source commit d1578ec3ff6b83ee2a4816018f5d33aa80a504cd
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- Last checked
- Nov 9, 2026
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- License
- Apache-2.0
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SKILL.mdcore · 264 bytes
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# Escalation policy
Escalate a case to engineering when a customer's production traffic is affected
for more than 30 minutes, and link the case to the matching incident.