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evidence-based-call-scoring

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Use this skill when reviewing sales calls for coaching, qualification, deal inspection, or CRM updates. Produces an evidence-quoted scorecard, calibrated dimension scores, uncertainty flags, and a reviewable set of deal insights and next actions.

skills/ryan-iyengar/evidence-based-call-scoring/SKILL.md

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Oct 20, 2026
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Use this after a sales call when the team needs defensible coaching or deal evidence. Produce a rubric-based scorecard tied to transcript evidence; do not grade confidence, charisma, or transcript summaries.

## Establish the evidence

Confirm the participants, account, opportunity, call type, date, and transcript quality. Separate buyer speech from seller speech. Mark inaudible sections, uncertain speakers, transcription errors, and missing call segments before scoring.

Link the call to a deal only when account, participants, timing, and context agree. If several opportunities could match, preserve the ambiguity. Do not write insights to the nearest deal merely because its name resembles the account.

Extract evidence as short verbatim spans with speaker and timestamp. Distinguish buyer-stated facts, seller claims, hypotheses, commitments, and unanswered questions. A seller describing the buyer’s pain is not buyer confirmation.

## Score against observable behaviors

Choose the rubric for the call type before reading the outcome. Score discovery, validation, stakeholder coverage, business impact, decision process, next steps, and seller execution only where they apply. Use [references/call-rubric.md](references/call-rubric.md) for a four-level scale.
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