Individual skill

cs-operations

Save churning customers through proactive health scoring and recovery plays. Use when red accounts pile up unpredictably, renewal conversations turn contentious, or expansion-ready accounts slip away. Builds a 5-dimension health score (product usage, relationship quality, support friction, commercial trends, outcomes) updated weekly, triages red accounts into rescue mode or renewal-risk mode, and activates save plays with executive sponsorship, backed by the full post-sale operating model (onboarding, QBRs, CS-Sales handoffs, renewal governance). Produces a weekly red-account triage list and recovery playbooks by churn cause. Rule: a customer does not turn red on one signal; red means 3 or more health dimensions breaking at once. Trigger phrases: we keep losing customers, red accounts, health scoring, save play, churn autopsy, renewal price increase resistance.

skills/rutger-katz/cs-operations/SKILL.md

Source commit 5d786aad0c7b2ca59b1abf1f601f9407ca261996

What was checked

Matches the observed repository HEAD

Yes

Scanner rules are current

Yes

Repository scan complete

No

Skill scan complete

Yes

Observed behavior

Instructions only

Last checked

Nov 11, 2026

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