Individual skill

client-comms-cadence

Design an agency's client communication operating system - a channel contract per client tier, the weekly pulse / monthly report / quarterly QBR ladder, same-business-day response SLAs, the no-surprises rule for bad news, and internal escalation triggers. Use when an agency owner says "clients keep asking what we're working on", "every client pings us on a different channel at all hours", "we got fired and never saw it coming", or "my team is drowning in client Slack messages". Do NOT use for planning the content of the monthly report itself - use agency-monthly-report instead.

skills/client-comms-cadence/SKILL.md

Read pinned source

Source commit 97a13607d669157a4a16d5ba79b77f208319f7b9

What was checked

Matches the observed repository HEAD: Yes
Scanner rules are current: No
Repository scan complete: No
Skill scan complete: Yes
Observed behavior: Not checked yet
Last checked: Nov 6, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.

Repository context

Repository stars (not skill ratings): 24
Repository last updated: Oct 13, 2026
License: MIT

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

claude Repository topic
claude-skills Repository topic
skill-me Repository topic
design Derived category
legal Derived category
writing Derived category

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files

SKILL.mdcore · 8,585 bytes

Read excerpt


# Client Comms Cadence

Agencies rarely get fired for bad work; they get fired for silence. The client who "never hears from you" mentally cancels the retainer months before procurement does, and the costly mistake this skill prevents is reactive communication - answering whatever arrives, on whatever channel, whenever - which reads to the client as chaos and burns the team out. A communication cadence is a contract: the client knows exactly when they will hear from you, so they stop wondering whether the retainer is working.

Work the example agency throughout: Northbeam Digital, an 8-person marketing agency with 11 retainer clients averaging $6,500/month and a 62 percent gross margin target.

## Operating procedure

Set tiers first, then channels, then the ladder - the cadence a client gets is a function of what they pay, and per retainer-economics-calculator, account manager communication time is delivery cost, so over-communicating with a small retainer destroys its margin.

### Step 1: Tier the client book

Split clients into two or three tiers by retainer size and strategic value. Northbeam uses two: Tier A at $7,000/month and up (5 clients: Crestline SaaS, Verra Health, Pillar Home, Onyx Fitness, Bluepine Outdoors), Tier B below (6 clients). Tiering is internal; clients see their own contract, never the tier list.