Individual skill
creating-superfans-hodak
Apply Brittany Hodak's SUPER Model for customer loyalty, referrals, word of mouth, personalization, service recovery, and scalable customer experience.
skills/creating-superfans-hodak/SKILL.md
Source commit e5ba66cac91c857dce254dc6b6195d52201068d8
What was checked
- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- No
- Repository scan complete
- No
- Skill scan complete
- No
- Observed behavior
- Not checked yet
- Last checked
- Nov 11, 2026
These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.
Install this skill
Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.
An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.
Repository context
- Repository stars (not skill ratings)
- 202
- Repository last updated
- Aug 26, 2026
- License
- MIT
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
- agent-skills Repository topic
- agentskills Repository topic
- anthropic Repository topic
- anthropic-claude Repository topic
- growth-investing Repository topic
- investing Repository topic
- skills Repository topic
- stock-analysis Repository topic
- book2skills Repository topic
- investing-skills Repository topic
- engineering Derived category
Files and excerpt
File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.
Browse files
LICENSE.txtdoc · 204 bytesREADME.mddoc · 1,707 bytesSKILL.mdcore · 8,159 bytesSKILL.mdcore · 8,159 bytescreating-superfans-hodak.zipasset · 47,820 bytesquotes/apology-recovery-quotes.mddoc · 4,528 bytesquotes/customer-understanding-quotes.mddoc · 4,282 bytesquotes/exceeding-expectations-quotes.mddoc · 4,212 bytesquotes/main-framework-quotes.mddoc · 3,828 bytesquotes/personalization-quotes.mddoc · 4,335 bytessubskills/m1_superfan_diagnosis/module.mddoc · 4,319 bytessubskills/m1_superfan_diagnosis/references/case_library.mddoc · 3,828 bytessubskills/m2_story_positioning/module.mddoc · 3,824 bytessubskills/m2_story_positioning/references/case_library.mddoc · 3,828 bytessubskills/m3_customer_understanding/module.mddoc · 3,685 bytessubskills/m3_customer_understanding/references/case_library.mddoc · 4,282 bytessubskills/m4_personalization/module.mddoc · 3,630 bytessubskills/m4_personalization/references/case_library.mddoc · 4,335 bytessubskills/m5_exceed_expectations/module.mddoc · 3,669 bytessubskills/m5_exceed_expectations/references/case_library.mddoc · 4,212 bytessubskills/m6_service_recovery/module.mddoc · 4,041 bytessubskills/m6_service_recovery/references/case_library.mddoc · 4,528 bytessubskills/m7_repeatable_supergroups/module.mddoc · 4,234 bytessubskills/m7_repeatable_supergroups/references/case_library.mddoc · 4,212 bytes
Read excerpt
# Creating Superfans - Skill (Brittany Hodak)
**Knowledge source:** *Creating Superfans: Turning Everyday Customers into Enthusiastic Advocates* by Brittany Hodak, 2023.
**Architecture:** Orchestrator + 7 subskills. This file routes the user query; subskills execute the actual workflows.
```text
creating-superfans-hodak/
├── SKILL.md
└── subskills/
├── m1_superfan_diagnosis/
│ ├── module.md
│ └── references/case_library.md
├── m2_story_positioning/
│ ├── module.md