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knowledge-base-design

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지식 베이스 구축 가이드. faq-builder와 manual-writer 에이전트가 FAQ, 트러블슈팅 가이드를 체계적으로 구성할 때 참조. 'FAQ 설계', '지식 관리', '트러블슈팅 가이드' 요청 시 사용. 단, 위키 시스템 구축은 범위 밖.

ko/92-operations-manual/.claude/skills/knowledge-base-design/skill.md

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# Knowledge Base Design — 지식 베이스 구축 가이드

faq-builder / manual-writer 에이전트의 지식 체계화 역량 강화.

## FAQ 설계 원칙

### FAQ 카테고리 설계

```
1단계: 사용자 여정 기반 분류
  시작하기 → 기본 사용 → 고급 기능 → 트러블슈팅 → 관리

2단계: 각 카테고리 5~10개 질문
  - 빈도 높은 순 정렬
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