Individual skill

escalation-flowchart

A methodology for systematically designing escalation tiers and defining SLAs. Use this skill for 'escalation design', 'SLA definition', 'issue severity classification', 'crisis response protocol', 'support routing', and other escalation system design needs. However, CRM system configuration and call center routing implementation are outside the scope of this skill.

en/49-customer-support/.claude/skills/escalation-flowchart/skill.md

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Last checked: Nov 9, 2026

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Repository stars (not skill ratings): 1,323
Repository last updated: Mar 22, 2026
License: Apache-2.0

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# Escalation Flowchart — Escalation Design Methodology

A skill that enhances the escalation policy design capabilities of escalation-manager.

## Target Agents

- **escalation-manager** — Designs systematic escalation policies
- **response-specialist** — Reflects escalation trigger conditions in responses

## 3-Tier Escalation Structure

### L1: Frontline (First Response)

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