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sentiment-scoring

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Sentiment analysis scoring framework. Referenced by the sentiment-analyst agent for systematic sentiment classification and scoring of text data. Used for 'sentiment analysis', 'emotion score', 'NPS analysis' requests. Note: ML model training and NLP pipeline development are out of scope.

en/93-feedback-analyzer/.claude/skills/sentiment-scoring/skill.md

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Mar 22, 2026
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Apache-2.0

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# Sentiment Scoring

Enhances the sentiment-analyst agent's sentiment classification and scoring capabilities.

## Sentiment Classification System

### 3-Level Basic Classification

| Classification | Score Range | Signal Words |
|---------------|------------|--------------|
| Positive | +0.5 to +1.0 | good, satisfied, recommend, convenient, best |
| Neutral | -0.5 to +0.5 | average, okay, so-so |
| Negative | -1.0 to -0.5 | dissatisfied, disappointed, worst, inconvenient, slow |
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