Individual skill
customer-support
A full pipeline that systematizes a customer support system into FAQ, response manual, escalation policy, and CS analytics framework. Use this skill for requests like 'build a customer support system', 'write FAQs', 'response manual', 'CS manual', 'escalation policy', 'customer response scripts', 'complaint handling', 'customer complaint processing', 'CS operations system', 'customer service process', and other customer support system building needs. Also supports supplementing and improving existing FAQs or manuals. However, CRM/helpdesk software development, call center infrastructure setup, real-time chatbot development, and agent recruitment are outside the scope of this skill.
en/49-customer-support/.claude/skills/customer-support/skill.md
Source commit 8e8d35c6a19166614d1af1df85512266d51121ae
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- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- Yes
- Repository scan complete
- No
- Skill scan complete
- Yes
- Observed behavior
- Instructions only
- Last checked
- Nov 9, 2026
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Repository context
- Repository stars (not skill ratings)
- 1,323
- Repository last updated
- Mar 22, 2026
- License
- Apache-2.0
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
- operations Derived category
- engineering Derived category
- sales Derived category
- data Derived category
- devops Derived category
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skill.mdcore · 6,981 bytes
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# Customer Support — Customer Support System Building Pipeline
An agent team collaborates to generate FAQ, response manual, escalation policy, and analytics all at once.
## Execution Mode
**Agent Team** — 5 members communicate directly via SendMessage and perform cross-validation.
## Agent Composition
| Agent | File | Role | Type |
|-------|------|------|------|
| faq-builder | `.claude/agents/faq-builder.md` | FAQ construction, search optimization | general-purpose |
| response-specialist | `.claude/agents/response-specialist.md` | Response scripts, tone & manner | general-purpose |