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sla-impact-calculator

Calculation models and business impact matrices for quantitatively assessing incident impact based on SLA/SLO. Use this skill for 'SLA impact', 'SLO violation', 'impact assessment', 'revenue loss estimation', 'error budget', 'availability calculation', 'incident cost assessment', and other tasks quantifying the business impact of incidents. Enhances the impact assessment capabilities of impact-assessor. Note: incident cause analysis and remediation planning are outside the scope of this skill.

en/25-incident-postmortem/.claude/skills/sla-impact-calculator/skill.md

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Mar 22, 2026
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Apache-2.0

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# SLA Impact Calculator — SLA/SLO-based Impact Assessment Guide

A framework for quantitatively measuring and reporting the business impact of incidents.

## SLA/SLO/SLI Framework

```
SLI (Service Level Indicator): Measurement metric
  e.g.: Request success rate = Successful requests / Total requests

SLO (Service Level Objective): Internal target
  e.g.: Request success rate >= 99.95% (30-day basis)

SLA (Service Level Agreement): External contract
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