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stakeholder-mapping

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위기 이해관계자 매핑 프레임워크. situation-analyst와 message-strategist 에이전트가 위기 시 이해관계자별 대응 전략을 수립할 때 참조. '이해관계자 분석', '위기 등급', '영향 평가' 요청 시 사용. 단, 법률 자문이나 소송 대리는 범위 밖.

ko/87-crisis-communication/.claude/skills/stakeholder-mapping/skill.md

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# Stakeholder Mapping — 위기 이해관계자 매핑

situation-analyst / message-strategist 에이전트의 이해관계자 분석 역량 강화.

## 위기 등급 분류 체계

| 등급 | 기준 | 대응 시간 | 의사결정자 |
|------|------|----------|----------|
| Level 1 (경미) | 내부 영향, 미디어 관심 낮음 | 24시간 | 부서장 |
| Level 2 (보통) | 고객 영향, 지역 미디어 | 12시간 | 본부장/임원 |
| Level 3 (심각) | 대규모 영향, 전국 미디어 | 4시간 | C-Level |
| Level 4 (위기) | 생명/안전, 기업 존속 위협 | 1시간 | CEO + 이사회 |

## 이해관계자 영향-관심 매트릭스
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