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csat-analyzer

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고객만족도(CSAT/NPS/CES) 메트릭을 체계적으로 설계하고 분석하는 방법론. 'CSAT 분석', 'NPS 설계', 'CES 측정', 'CS 메트릭', '고객만족도 체계', 'VOC 분석' 등 CS 성과 측정 시 사용한다. 단, 실제 설문 발송, 통계 소프트웨어 실행은 이 스킬의 범위가 아니다.

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Mar 22, 2026
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Apache-2.0

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# CSAT Analyzer — 고객만족도 메트릭 설계 + 분석

cs-analyst의 CS 성과 측정 역량을 강화하는 스킬.

## 대상 에이전트

- **cs-analyst** — CS 메트릭 체계를 설계하고 분석한다
- **cs-reviewer** — 메트릭 기반으로 CS 품질을 검증한다

## 핵심 CS 메트릭 3종

### CSAT (Customer Satisfaction Score)

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