Individual skill
customer-interviews
Help users conduct high-impact customer interviews that move beyond surface-level feature requests to identify root emotional frustrations and specific causal triggers.
skills/customer-interviews/SKILL.md
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# Mastering Customer Interviews
Uncover deep user pain and behavioral triggers to build products people actually need.
Help the user with mastering customer interviews using insights from 11 guests and posts across Lenny's Podcast and Newsletter.
## How to Help
1. **Define objectives** - Identify the specific problem area or user segment you want to explore before recruiting participants.
2. **Draft the guide** - Create open-ended questions that focus on past behaviors and struggling moments rather than hypothetical opinions.
3. **Synthesize findings** - Analyze interview notes to distinguish between polite encouragement and genuine user pull.
4. **Validate pain** - Evaluate whether the identified problems are painful enough to warrant a new solution or behavioral change.
## Core Principles