Individual skill

support-console-resolution

Resolve structured support-console API tasks that ask Codex to classify service tickets, choose contact-center or mobile-data recovery operations, or prepare enterprise export-incident response JSON. Use for prompts with a shared support console base URL, payloads/answer_template.json, ticket batches, queue snapshots, mobile case worklists, diagnostics, outages, customer/line/device/bill/plan records, enterprise export runs, SLA credits, or response packages.

experiments/codex_skill_creator_comparison_gpt5_5_xhigh/reports/skills/task_group_003/fewshot/opencode/fewshot_attempt_03/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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SKILL.mdcore · 9,808 bytes
SKILL.mdcore · 9,808 bytes
scripts/collect_support_console_evidence.pyruns · 12,342 bytes

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# Support Console Resolution

Use this skill to produce the exact JSON object requested by a support-console task. The tasks are evidence reconciliation problems: payload files identify the work items, the API contains the authoritative records, and `answer_template.json` defines the required schema and enum vocabulary.

## Required Workflow

1. Read the prompt, every file in `payloads/`, and the current task's environment access note. Use only the listed base URL and allowed endpoints.
2. Read `payloads/answer_template.json` first. Preserve required item order from the payload unless the template explicitly says to sort.
3. Gather records from the API before deciding. Prefer exact ID lookups; use `/api/search?q=<id-or-client-name>` when an account or contact-center case does not have a direct allowed endpoint.
4. Optionally run the bundled collector:

   ```bash
   python skill/scripts/collect_support_console_evidence.py \
     --base-url "$TASK_ENV_BASE_URL" \