Individual skill

telecom-support-analyst

Resolve telecom support-console tasks that involve cross-referencing tickets, accounts, outages, diagnostics, customers, lines, devices, plans, bills, contact-center cases, enterprise incidents, export runs, messages, and SLA contracts through a shared REST API. Use this skill whenever the user asks you to process a batch of support tickets, triage a contact-center case queue, prepare an enterprise incident response, classify a ticket queue for SLA handoff, resolve mobile-data recovery cases, or any task that mentions a support-console API with telecom entities.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/cc/fewshot_attempt_02/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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# Telecom Support Console Analyst

## Overview

This skill covers the shared support-console REST API used across telecom operations tasks. Every task follows the same core pattern: a payload worklist identifies items to resolve, the API provides evidence for each item, and the answer template defines the exact output schema. Your job is to connect evidence to decisions without guessing.

The API is documented in [references/api-reference.md](references/api-reference.md). Read it when you need specific endpoint shapes, response fields, or entity relationships.

## The universal workflow

Every task, regardless of domain, follows these phases in order.

### Phase 1: Ingest