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experiments/claude_code_glm_5_2_max/reports/skills/task_group_004/self/self_attempt_03/SKILL.md
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# ApexCloud Retention Operations — CRM Retention Analytics Skill
Self-evolved, transferable SOP for the ApexCloud Retention Operations API. Encodes endpoint schemas, data-hygiene rules, ARR-source selection, pipeline semantics, a deterministic renewal-risk scoring rubric, the reproducible churn-model recipe, ranking/precision rules, per-archetype output contracts, and inferred policy-code conventions. No gold answers are stored; every rule is derived from the live API and answer-template shapes so it generalizes to held-out task variants.
## 0. Environment & base URL
- Base URL lives in `scratch/skill_generation/self_attempt_03/ENV_URL.txt`. Read it at run time; the host/port may change between evals. (The file is JSON-encoded text; parse the URL with `json.loads` or strip quotes/escapes, e.g. `<remote-env-url>`.)
- Every task hardcodes `http://127.0.0.1:8074` in its prompt as a default — IGNORE that literal; always use the URL from `ENV_URL.txt`. If the prompt gives a different assessment date / month set / account list, those task-specific values override the examples here.
- Call with `curl`. Most endpoints wrap results in an object: `{"accounts":[...]}`, `{"metrics":[...]}`, `{"tickets":[...],"count":N}`, `{"nps_responses":[...],"count":N}`, `{"snapshots":[...]}`, `{"ar_aging":[...]}`, `{"opportunities":[...]}`, `{"count":N,"hr_summary":[...]}`, `{"count":N,"event_performance":[...]}`. Always index the wrapper key, not the top-level list.
- `/api/health` returns per-resource row counts (useful to sanity-check export sizes): accounts 44, billing_snapshots 176, ar_aging 196, opportunities 114, support_tickets 1595, nps_responses 451, hr_summary 16, event_performance 20, churn_train 180, churn_validation 60, churn_candidates 44, account_metric_extract 528.
## 1. Endpoint schema reference (verified)
### /api/accounts and /api/accounts/<account_id>
`{"accounts":[{account_id, legal_name, display_name, account_aliases[], segment, region, product_plan, lifecycle_status, csm_owner, renewal_date (YYYY-MM-DD), contract_tenure_months (int), crm_arr (STALE — do not use), billing_arr_current (year-end snapshot value — do not use for assessment-date ARR)}]}`