Individual skill

support-console

Resolve telecom support-console tasks using the shared support-console REST API. Use whenever the task involves support tickets, contact-center cases, enterprise export incidents, queue-quality analysis, mobile-data recovery, or any batch resolution against the support-console API. This skill applies to any prompt that references the support console, its API endpoints, or telecom operations roles like support operations analyst, contact-center lead, enterprise support lead, queue-quality analyst, or mobile-data recovery analyst.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/opencode/fewshot_attempt_03/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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# Support Console Skill

Resolve telecom support tasks by reading payloads, querying the support-console REST API, cross-referencing evidence, applying domain decision rules, and producing structured JSON output conforming to a provided answer template.

## When To Use This Skill

This skill is for any task that references the support-console API (`<TASK_ENV_BASE_URL>`) or describes a telecom operations role working a batch of tickets, cases, incidents, or worklists. The skill provides the API surface, response shapes, cross-entity lookup chains, and decision logic you need to resolve each item correctly.

## Workflow

Every task follows the same four-phase pattern, regardless of the specific domain:

### Phase 1: Read the Payload and Template