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# SCN_003 CRM Support-Operations Skill

Reusable SOP for resolving CRM support-console batches across three task
families: (1) ticket-batch resolution, (2) mobile triage, (3) enterprise
export-complaint response packages. All facts below are distilled from gold
answers + live API probes and are intended for a downstream solver.

## 0. Environment & API base

- Prompts reference `http://127.0.0.1:8057` — ALWAYS replace with the real
  base URL: **`<remote-env-url>`**.
- Health: `GET /health` -> `{"ok": true}`.
- Catalog: `GET /api/catalog` (endpoints + record counts only).
- Records are the source of truth; never assume a field exists. Probe to confirm.
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