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support-console-resolver

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Resolve telecom support-console tickets, cases, and enterprise incidents by querying a shared REST API and producing structured JSON decisions from an answer template. Use this skill whenever the task involves a support console base URL (paths like /api/tickets, /api/diagnostics, /api/outages, /api/cases, /api/enterprise/incidents), resolving service tickets from CSV or JSON batches, triaging contact-center or mobile-data cases, investigating enterprise export failures, auditing queue quality before SLA handoff, or any workflow that requires looking up support-console API records and filling out a provided decision template.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/opencode/fewshot_attempt_01/SKILL.md

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Oct 29, 2026
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Apache-2.0

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# Support Console Resolver

How to navigate a telecom support console API, resolve tickets, cases, and
enterprise incidents from records rather than assumptions, and produce decisions
that conform to a provided answer template.

## Core Principles

**Every decision is an API lookup, never a guess.** The reported issue text in
a payload gives you a starting point, but the resolution must come from the API
records. When you see a ticket, case, or incident identifier, fetch its full
record. Then follow every cross-reference it contains.

**Parallelize all independent fetches.** When you have a batch of N items,
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