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# CRM Support Console Task Group Skill

## Environment
- **Base URL**: `GDPEVO_ENV_BASE_URL=http://34.46.77.124:8003` (overrides any local references in prompts).
- **Server**: SupportConsole/1.0 (Python/3.11.2).
- **Caution**: Standard REST paths (`/tickets`, `/cases`, `/agents`, `/customers`, `/sla`, `/refund`, etc.) consistently return `{"error": "not_found"}`. Endpoint discovery via common naming conventions is unreliable for this console. If an endpoint is not stated explicitly in the prompt or `environment_access.md`, treat it as unknown and follow payload-driven reasoning rather than guessing.

## General Workflow
1. Read `prompt.txt` in the task directory to identify the analyst persona and objective.
2. Read all files under `input/payloads/`. There may be multiple payloads (e.g., a data file plus `response_requirements.json`).
3. Read `input/payloads/answer_template.json` before reasoning. The template defines the exact output schema, field names, types, and ordering rules.
4. Resolve each item using **support-console records** referenced in the prompt, not assumptions. If the remote API does not expose the expected resource, rely on the local payload data and any explicit rules or enums in the template.
5. Return **only** JSON that conforms to the answer template. No markdown fences, no extra commentary.

## Task Type Guidance
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