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crm-service-ticket-sop

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Resolve CRM support-console service tickets, mobile cases, fixed-service queue quality reviews, and enterprise export complaints into strict JSON answer templates using staged payloads plus support-console evidence.

experiments/codex_gpt5_5_xhigh/reports/skills/task_group_003/self/self_attempt_02/SKILL.md

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Nov 11, 2026

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Oct 29, 2026
License
Apache-2.0

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# CRM Service-Ticket SOP

Use this skill for tasks that provide a support-console base URL, payload files, and an `answer_template.json` requiring ticket/case decisions, queue summaries, or enterprise response fields.

## Source Discipline

- Use only the prompt payloads, the answer template, `environment_access.md` when present, and the remote support-console records. Do not inspect answer files, judge endpoints, evaluator notes, local environment source, or other attempt folders.
- Prefer the harness/prompt base URL. If it gives a localhost default but `environment_access.md` gives a remote URL, use the remote URL.
- Return only JSON conforming to the template. No Markdown, comments, extra fields, or omitted required fields.

## Console Lookup Pattern

Start with `GET /health`. Useful console routes:
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