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experiments/claude_code_glm_5_2_max/reports/skills/task_group_003/self/self_attempt_02/SKILL.md

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# SCN_003 CRM Support-Console Operations Skill

Executable SOP for resolving three families of support-console tasks against the shared API:
1. **Ticket batch resolution / queue quality** (offline service tickets) — train_001, train_004
2. **Mobile contact-center triage** (case queue / mobile-data worklist) — train_002, train_005
3. **Enterprise export-complaint response package** — train_003

All facts below were derived by probing the live API and reasoning through the train tasks. Numeric thresholds marked **[inferred]** are committed estimates; string conventions marked **[inferred]** are committed naming rules. Use them as-is.

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## 0. API MAP

Base URL: the prompt says `http://127.0.0.1:8057` "unless the harness provides a different base URL". The harness-provided base for this environment is **`<remote-env-url>`**. Always use the harness-provided base if present; fall back to the prompt's literal base otherwise.
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