Individual skill
scn003-crm-support-console
Resolve SCN_003 CRM support-console tasks: ticket-batch resolution, mobile contact-center triage, and enterprise export-complaint response packages. Drive the remote console API, apply diagnostic floors + gating order, and emit the per-family JSON answer.
experiments/claude_code_glm_5_2_max/reports/skills/task_group_003/self/self_attempt_03/SKILL.md
Source commit 5082a777379156a048881e94940d640702e5e09a
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- Last checked
- Nov 6, 2026
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- Repository last updated
- Oct 29, 2026
- License
- Apache-2.0
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- agent Repository topic
- ai Repository topic
- benchmark Repository topic
- llm Repository topic
- self-evolving Repository topic
- self-learning Repository topic
- skills Repository topic
- sales Derived category
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# SCN_003 CRM Support Console — Executable SOP
Self-evolved skill. All thresholds marked **(inferred)** were derived by reasoning against the live API records (no gold answers). They are committed numeric estimates.
## 0. Environment & base URL
- **Base URL: `<remote-env-url>`** (ALWAYS use this; ignore any `http://127.0.0.1:8057` in prompts).
- Health: `GET /health` → `{"ok": true}`.
- Catalog: `GET /api/catalog` (endpoints + record counts).
- Records are the source of truth — never assume fields; fetch them.
## 1. API map
### Ticket / fixed-line domain (train_001, train_004)