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reflect-3_attempt_02
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experiments/claude_code_deepseek_v4_pro_max/reports/skills/task_group_003/reflect-3/reflect-3_attempt_02/SKILL.md
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# Support Console Solver — SKILL.md
## Overview
This skill covers the task_group_003 support-console API used to resolve service tickets, mobile cases, enterprise incidents, and queue-quality reviews. The API is read-only and returns all evidence needed to construct structured JSON answer payloads.
## API Usage Habits
### Base URL & Discovery
- Use the remote URL provided by the harness (override any localhost references in task prompts).
- Start with `/health` to confirm connectivity, then `/api/catalog` for the full endpoint list and record counts.
- Endpoint list: `/api/accounts[/<id>]`, `/api/tickets[/<id>]`, `/api/outages?service_area=<area>`, `/api/diagnostics/<ticket_id>`, `/api/troubleshooting/<ticket_id>`, `/api/cases[/<id>]`, `/api/customers`, `/api/lines[/<id>]`, `/api/devices[/<id>]`, `/api/plans[/<id>]`, `/api/bills`, `/api/enterprise/incidents[/<id>]`, `/api/enterprise/export-runs?incident_id=<id>`, `/api/enterprise/messages?query=<text>`, `/api/enterprise/sla/<enterprise_account_id>`.
### Data Fetching Pattern
- For batch tasks, fetch tickets/cases first to get IDs (account_id, line_id, device_id, service_area), then fan out to accounts, diagnostics, outages, lines, devices in parallel.