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support-console-ops

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Resolve telecom support tasks using a shared support console REST API. Use when a prompt provides TASK_ENV_BASE_URL and asks to resolve support tickets (batch or queue), handle contact-center cases, classify ticket queues, prepare enterprise export incident responses, or recover mobile data. Covers ticket resolution, case routing, queue classification, enterprise incident response, and mobile data recovery workflows.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/codex/fewshot_attempt_03/SKILL.md

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Oct 29, 2026
License
Apache-2.0

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# Support Console Ops

Resolve telecom operations tasks by querying the support console REST API and
mapping evidence to structured JSON decisions. The API is a read-only
exploration surface; the skill covers five task types.

## Quick Start

1. Read the prompt to identify the task type and the payload file(s).
2. Parse the payload(s) to build the work list (tickets, cases, or incidents).
3. Query the API iteratively, gathering evidence for each item.
4. Map evidence to decisions following the rules in this skill.
5. Return JSON that conforms to the provided `answer_template.json`.
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