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reflect-3-crm-support-console

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Resolve CRM support-console tasks (SCN_003) — ticket-batch classification, mobile-data triage, and enterprise export-complaint response packages — against a remote support-console API. Use when a task asks to classify service tickets / queue snapshots, triage mobile data cases, or build an enterprise export-failure response package and references a support console API.

experiments/claude_code_glm_5_2_max/reports/skills/task_group_003/reflect-3/reflect-3_attempt_03/SKILL.md

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Oct 29, 2026
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Apache-2.0

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# SCN_003 CRM Support Console — Resolution Skill

Reusable rules for three task families driven by a shared support-console API.
**Base URL**: use the base URL supplied by the harness/environment (the prompts mention a 127.0.0.1 address — ALWAYS substitute the provided base URL). Records are the source of truth; never assume field values — fetch them.

## API MAP (substitute real ids)

| Endpoint | Use |
|---|---|
| `GET /health` | liveness |
| `GET /api/catalog` | endpoint + record-count catalog (public) |
| `GET /api/accounts`, `GET /api/accounts/<account_id>` | account status, authentication, service_area, tier |
| `GET /api/tickets`, `GET /api/tickets/<ticket_id>` | ticket: account_id, service_area, service_type, subscribed_mbps |
| `GET /api/outages?service_area=<area>` | outages: active, service_area, service_types[], outage_id |
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