Individual skill

support-console

Resolve structured support-console tasks from staged payloads and task-environment API evidence, including offline ticket triage, contact-center case routing, queue-quality reviews, enterprise export complaint packages, and mobile-data recovery. Use when prompts mention the support-console API, the task-environment base URL, support records, or an exact JSON answer template.

experiments/codex_skill_creator_comparison_gpt5_5_xhigh/reports/skills/task_group_003/fewshot/codex/fewshot_attempt_02/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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SKILL.mdcore · 1,382 bytes
agents/openai.yamlasset · 248 bytes
references/task-map.mddoc · 4,651 bytes

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# Support Console

Use this skill for staged support-console tasks that require reconciling payloads with API evidence and returning exact JSON.

## Workflow

1. Read the prompt, every file in `payloads/`, and the answer template first.
2. Query the task-environment API for only the IDs and dates named in the payload.
3. Follow [references/task-map.md](references/task-map.md) for the family-specific record order and decision cues.
4. Preserve input order, use template enums exactly, and compute summary fields from the item decisions.
5. Return JSON only.

## Guardrails