Individual skill

support-console-resolver

Resolve support operations tasks using a shared REST support-console API. Use when the user is a support analyst, contact-center lead, enterprise support lead, queue-quality analyst, or mobile-data recovery analyst working from a ticket batch, case queue, complaint, queue snapshot, or mobile worklist against the support-console API. Also use when the task mentions offline service tickets, support console, contact center cases, enterprise export complaints, SLA reviews, or mobile data recovery worklists, even if the user does not explicitly name the API. Always fetch support-console records before classifying or deciding.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/cc/fewshot_attempt_03/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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SKILL.mdcore · 16,859 bytes
references/api_reference.mddoc · 12,011 bytes

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# Support Console Resolver

Resolve support operations tasks by querying a shared support-console REST API
at the base URL provided as `<TASK_ENV_BASE_URL>`, then producing structured
JSON that matches the supplied answer template.

## Overview

The support console is a read-only REST API. Every task follows the same
two-phase pattern:

1. **Collect evidence**: Read the worklist (CSV or JSON from a `payloads/`
   directory), then for every item fetch the relevant console records through
   the API.