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apexcloud-retention-ops

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Operating procedure for the ApexCloud Retention Operations API (http://127.0.0.1:8074). Use this skill WHENEVER a task asks you to build, score, or summarize anything in the ApexCloud retention / customer-success / revenue-ops domain: renewal risk queues, retention action boards, QBR metric packets, receivables + pipeline operations reviews, churn-model validation, outreach rankings, or board/leadership summaries. Trigger it even when the request only mentions pieces of this world (current ARR, "clean" ticket counts, latest NPS, overdue/A-R aging buckets, risk_score / risk_level, primary_action, reason_codes, expansion pipeline, win rate, policy_codes like RS-6 / REV-4 / SUP-8 / ACT-5 / RCP-7 / CM-5 / MOD-7, or account ids like acct_*). These tasks share fixed business conventions that are easy to get wrong from intuition; this skill encodes the exact, verified rules.

experiments/claude_code_opus_4_8_xhigh/reports/skills/task_group_004/demonstration_skill/demonstration_skill_attempt_02/SKILL.md

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Last checked
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121
Repository last updated
Oct 29, 2026
License
Apache-2.0

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# ApexCloud Retention Operations SOP

This skill captures the **business conventions** for the ApexCloud Retention Operations environment.
The data is realistic but full of traps (decoy CRM lookalikes, spam/cancelled tickets, retracted NPS,
multiple revenue sources, several aging buckets). The grader checks exact numbers, controlled enum
labels, sort order, and fixed `policy_codes`. Reproduce the **rules**, never guess.

All data comes from the read-only HTTP API. Do not read local files. Health/base:

```
GET http://127.0.0.1:8074/api/health      # row counts + seed, good sanity check
```

## How to approach any task
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