Individual skill
support-console-batch-solver
Resolve staged support-console batch tasks by querying the task environment API, joining ticket, case, line, device, bill, plan, outage, diagnostics, troubleshooting, and enterprise records, and returning exact JSON that matches the provided answer template. Use when the prompt points to the shared support console and asks for ticket triage, mobile queue actions, queue-quality review, or enterprise export response packages.
experiments/codex_skill_creator_comparison_gpt5_5_xhigh/reports/skills/task_group_003/fewshot/codex/fewshot_attempt_01/SKILL.md
Source commit 5082a777379156a048881e94940d640702e5e09a
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- Last checked
- Nov 6, 2026
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- Repository last updated
- Oct 29, 2026
- License
- Apache-2.0
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SKILL.mdcore · 1,586 bytesagents/openai.yamlasset · 286 bytesreferences/support_console.mddoc · 3,577 bytes
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# Support Console Batch Solver
## Workflow
1. Read the prompt, payloads, and `payloads/answer_template.json` first.
2. Identify the task family, then query the shared support-console API at the task environment base URL.
3. Pull the records named in the payload, plus any linked records needed to confirm the decision.
4. Apply the task-family rules in [support_console.md](references/support_console.md).
5. Preserve the required ordering from the template or payload.
6. Return JSON only. Match enum strings, booleans, empty strings, and number precision exactly.
## Record lookup
- Tickets: use ticket, outage, diagnostics, and troubleshooting endpoints.