Individual skill

support-console

Resolve telecom support-console decision tasks where the user provides a batch or queue payload (CSV/JSON), a strict JSON answer template, and a shared REST API at the TASK_ENV_BASE_URL for gathering evidence. Use this skill whenever the task involves service tickets, mobile support cases, enterprise incident investigations, or queue-quality classification that references a support-console API, even if the user does not explicitly name the console.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/cc/fewshot_attempt_01/SKILL.md

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Last checked: Nov 6, 2026

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Repository stars (not skill ratings): 121
Repository last updated: Oct 29, 2026
License: Apache-2.0

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SKILL.mdcore · 13,644 bytes
references/api-surface.mddoc · 6,756 bytes
references/decision-rules.mddoc · 9,059 bytes

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# Support Console Decision Solver

This skill covers the shared support-console REST API and the structured decision
workflows for resolving service tickets, mobile contact-center cases, enterprise
incident investigations, and queue-quality classification tasks.

## High-level workflow

Each task follows the same four-phase pattern:

1. **Read the payload** -- the input file (CSV, JSON, or plain text) listing the
   items that need decisions.
2. **Read the answer template** -- the JSON schema you must conform to. Every
   field, enum, and structure constraint in it is binding.