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support-console-operator

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Resolve telecom support tickets, contact-center cases, enterprise incidents, and mobile-data issues using a shared REST support-console API. Use when the task involves: (1) a batch of offline service tickets needing classification and routing, (2) a contact-center queue of mobile cases requiring self-service or billing actions, (3) an enterprise client export-complaint investigation with SLA and evidence handling, (4) a queue-quality review of tickets before SLA handoff, or (5) a mobile-data recovery worklist with refuel or carrier-update operations. Trigger on prompts mentioning support tickets, case queues, incident investigations, SLA reviews, or mobile-data recovery with a shared API endpoint.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/deepagents/fewshot_attempt_01/SKILL.md

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Repository last updated
Oct 29, 2026
License
Apache-2.0

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# Support Console Operator

Resolve telecom support worklists by querying the support-console REST API and
producing structured JSON decisions. This skill covers ticket classification,
contact-center case handling, enterprise incident investigation, queue-quality
review, and mobile-data recovery.

## Core Workflow

Every task follows the same three-phase pattern:

1. **Parse input** -- Read the payload file(s) provided in the prompt. Payloads
   are CSV (ticket batches, queue snapshots) or JSON (case queues, worklists,
   response requirements, customer preferences). Also read the answer template
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