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experiments/claude_code_kimi2_6_enabled/reports/skills/task_group_003/self/self_attempt_02/SKILL.md

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# Support Console Analyst – Reusable SOP

## 1. Environment & Base URL
- The remote support-console API is reachable **only** at the URL provided in `environment_access.md` (e.g. `http://34.46.77.124:8003`).
- Do **not** use localhost, `env/setup.sh`, or any local environment.

## 2. Core API Endpoints
The following REST endpoints were discovered and verified.  Query parameters do **not** appear to filter results; fetch the full collection and filter client-side.

| Resource | Collection | Single-item |
|----------|------------|-------------|
| Tickets | `GET /api/tickets` | `GET /api/tickets/{ticket_id}` |
| Cases | `GET /api/cases` | `GET /api/cases/{case_id}` |
| Accounts | `GET /api/accounts` | `GET /api/accounts/{account_id}` |
| Devices | `GET /api/devices` | `GET /api/devices/{device_id}` |
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