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support-console-analyst

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Resolve offline support tickets, contact-center cases, enterprise incidents, queue-quality reviews, and mobile-data recovery from a telecom support console API. Covers ticket triage, mobile-device troubleshooting, billing recovery, enterprise export incident response, and queue classification.

experiments/codex_skill_creator_comparison_deepseek_v4_pro_max/reports/skills/task_group_003/fewshot/naive/fewshot_attempt_02/SKILL.md

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# Support Console Analyst

Resolve support operations tasks using a shared telecom support-console REST API at
the base URL provided in `<TASK_ENV_BASE_URL>`. Every task follows the same
pattern: read the payload files, fetch live evidence from the API, apply the
decision rules below, and return JSON conforming to the answer template.

**Core rule**: decisions must be grounded in API evidence, never in assumption.
When an API result provides a value, prefer it over payload hints.

## API Quick Reference

All endpoints are GET and return JSON arrays or single objects. Key endpoints by
task family:
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