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support-console-json-resolver

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Resolve support-console operations tasks that require reading local payload files, querying a TASK_ENV_BASE_URL support console API, classifying service tickets, contact-center or mobile-data cases, queue SLA handoffs, and enterprise export complaints, then returning strict JSON matching payloads/answer_template.json. Use this skill whenever the prompt mentions support console records, service tickets, mobile support cases, data recovery worklists, queue-quality review, SLA handoff, enterprise export incidents, or structured support-response packages.

experiments/codex_skill_creator_comparison_gpt5_5_xhigh/reports/skills/task_group_003/fewshot/cc/fewshot_attempt_02/SKILL.md

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Oct 29, 2026
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Apache-2.0

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# Support Console JSON Resolver

Use this skill to turn local support-operation payloads plus support-console API evidence into the exact JSON requested by an `answer_template.json`.

## Workflow

1. Read the user prompt and every file under the task's `payloads/` directory, especially `answer_template.json`.
2. Determine the support-console base URL from the prompt, environment, or task access note. Do not invent records from payload text.
3. Collect linked API evidence with the bundled helper:

   ```bash
   python scripts/collect_support_console.py payloads --base-url "$TASK_ENV_BASE_URL" --output /tmp/support_console_evidence.json
   ```
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